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Company Policies

Orders
Orders are usually shipped same day or the following business day. If for any reason your order does not ship within our time period, we will notify you by email and update you on the status of your order. Once your order has shipped, an email notification will be sent with the tracking number for your package. Please allow 3-5 business days for delivery of your order. If there are any discrepancies with your order, we will contact you to resolve any issues before your order is shipped. If you are uncertain about compatibility, please inquire immediately before you place your order. Should you have any questions in regards to your order, please do not hesitate to contact us immediately.

Returns
All returned items are subject to a 25% restocking fee and must be in brand new condition. We will not accept returned items that have already been installed. Installed items are deemed used and nonrefundable. If your product should appear faulty, damaged, or incorrect, regardless of brand, do not hesitate to contact us immediately to resolve any issues. All of our products are inspected thoroughly before they are shipped. If an order is made and cancelled prior to shipment, no fees will be assessed. Any special case scenarios not covered in this policy will be subject to our discretion. Refunds on authorized returns can take up to 30 days to be processed. CIM reserves the right to change any part of these policies we feel necessary in order to benefit both sides of the transaction.

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